Customer Self-Service Platforms

Too much time and money spent managing your customers?

Customer Self-Service Platforms eliminates paper invoices, reduces courier costs, streamlines appointments, eases the pressure on your support teams and prevents payment delays. Built for companies with tens of thousands or millions of customers – all managed through one clear, intuitive and efficient digital flow.

Uncomfortable truths that show up in your operating costs

Still sending paper invoices

High printing and courier costs for information that could be delivered digitally in seconds.

Late payments are impacting your cash flow

Without clear notifications and easy access to invoices, customers delay payments and costs keep adding up month after month.

Your call center ends up doing the app's job

Invoices, balances, usage, status updates, simple information that should be just one click away.

Unhappy customers cost you

Sometimes silently: they choose your competitor. Other times publicly: negative reviews that affect your company’s reputation.

Your internal teams are overloaded

Not because of volume, but because of heavy, repetitive processes. The same questions. The same steps. The same explanations.

Decisions are made without the full picture

That’s what happens when you lack visibility into customer preferences and behaviour.

What is Customer Self-Service Platforms and how does it help

The Customer Self-Service Platform is a solution that fully digitalizes the interactions between your company and its customers, turning costly manual processes into simple, efficient digital flows. It centralizes all essential information and actions in one place:

invoices;
balances;
consumption data;
payments;
requests;
appointments;
statuses;
notifications and more.

Delivered through an intuitive experience tailored to the way your business operates.

It’s ideal for companies with tens of thousands or millions of customers, where every physical document and every manual process translates into significant operational costs.

Success Stories

MyENGIE

ENGIE Romania digital channel for managing invoices, payments, indexes, and appointments, all through an intuitive iOS and Android experience.

MyEMC

Enayati Medical City app connecting patients with specialists, integrated with AtlasMed and the Medical Record module for secure document access.

La Fântâna

Complete UX & CX redesign of the customer portal, validated through workshops and user testing for a simple and efficient experience.

Where Customer Self-Service Platforms makes an impact

Utilities

Telecom

Services

Healthcare

Travel

Aviation

Media

Retail

E-commerce

Oil & Gas

Expertise validated by our clients

Essensys work has increased online booking by 30%, self-service rescheduling by 25%–40%, and automated SMS and email reminders by 20%–38%. The team delivers on time and has very good project management skills. Essensys performance has increased the client’s trust.

Bogdan Spoeală

IT Director, ENAYATI MEDICAL CITY

Essensys successfully created the design proposals and consecutively delivered the apps in testing and production environments. The team led proactive project management with on-time delivery and was responsive to scope changes. They were also client-oriented and provided excellent consulting.

Gabriel Turta

Head of Digital & New Technologies, ENGIE Romania

essensys { mReady delivers scalable, user-friendly, and bug-free apps. They exhibit prompt responsiveness to inquiries, problem-solving, and effective project management. The team is known for their personable approach, hard work, and talent.

Alexandru Ioniță

Product Executive, Benefit Seven

How Customer Self-Service Platforms Makes Client Relationships Easier

Critical information just a few clicks away

A self-service experience that’s fast, simple and always accessible.

Current and past invoices
Current and historical consumption
Payment balances and status
Contracts and account details
Active services and products

Clear and easy payments

Managing payments no longer generates calls or unnecessary clarifications.

Detailed invoice view
Online payments (card, wallet, etc.)
Payment confirmations
Complete payment history
Due date notifications

Proactive communication

Clients get the information they need on time, without having to ask.

Automated notifications instead of SMS (invoice issued, due date, service interruptions, interventions)
Personalized messages tailored to each client’s needs
Important alerts (unusual consumption, changes, etc.)

Requests handled quickly and transparently

Clients can submit any request quickly and see exactly where it stands at any moment.

Submit complaints & inquiries
Clear tracking of each request’s status
Schedule interventions, readings, or appointments
Complete history of interactions

Customer behavior data & insights

Get full visibility into how clients interact with the app while staying fully GDPR-compliant.

Most-used features
Where clients get stuck
What they ignore or don’t understand
Preferences and behavioral patterns

Account & identity management

Everything is clear and easy to manage for both clients and your team.

Secure authentication
Personal data management
Management of multiple locations, contracts, or accounts
Customizable notification settings

Client education & clarity

Clients receive the guidance they need directly in the app.

Simple explanations for invoices and consumption
Quick guides/micro-tutorials
Contextual FAQ tailored to what they see in the app

Integration with internal systems

All internal workflows communicate seamlessly with each other.

Integration with billing systems
CRM/ERP (including SAP, Carisma)
Ticketing systems